Privacy Policy

Effective Date: January 1, 2026

Bathroom Renos Inc. ("we," "us," or "our") operates the website bathroomrenos.ca and provides bathroom renovation services across the Greater Toronto Area. We are committed to protecting your privacy and handling your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy legislation.

This Privacy Policy explains what personal information we collect, how we use and protect it, and your rights as a visitor or client.

Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Contact information — your name, email address, phone number, and mailing address, provided when you submit a quote request form or contact us directly.
• Project information — details about your bathroom renovation needs, including photos, measurements, or descriptions you provide during the consultation or quoting process.
• Payment information — payment details are collected and processed by our third-party payment processor. We do not store credit card numbers or banking information on our website or servers.
• Technical information — your IP address, browser type, device type, operating system, pages visited, and time spent on our site, collected automatically through cookies and analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes for bathroom renovation projects.
• To communicate with you about your project, including scheduling, progress updates, and follow-up.
• To process payments through our third-party payment processor.
• To improve our website, services, and user experience.
• To send you marketing communications about our services, where you have provided consent. You may withdraw your consent at any time (see "Your Rights" below).
• To comply with legal obligations and protect our rights.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how our website is used. Specifically, we use:

• Google Analytics — to collect anonymous, aggregated data about website traffic, page views, and user behaviour. Google Analytics may use cookies to track your interactions with our site. You can learn more about how Google uses your data at policies.google.com/privacy.
• Essential cookies — to ensure the proper functioning of our website, including form submissions and caching for site performance.

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

Third-Party Service Providers

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Website hosting and performance optimization providers.
• Analytics and search engine optimization tools.
• Email and communication platforms.
• Payment processors.

These service providers are contractually obligated to use your information only for the purpose of providing services on our behalf and to maintain its confidentiality in accordance with applicable privacy laws.

Disclosure Required by Law

We may disclose your personal information if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or respond to a government request.

How We Protect Your Information

We take the protection of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to prevent unauthorized access, use, modification, or disclosure. These measures include encrypted connections (SSL/TLS), secure hosting, and access controls limiting who within our organization can view your information.

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your data.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and contractual obligations, and to resolve disputes. When your information is no longer needed, we securely dispose of it in accordance with our internal data retention practices.

Your Rights

Under PIPEDA and applicable privacy legislation, you have the right to:

• Access the personal information we hold about you and request a copy.
• Correct any personal information that is inaccurate or incomplete.
• Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions. This includes the right to unsubscribe from marketing communications at any time.
• Request deletion of your personal information, subject to our legal obligations and legitimate business needs.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated. You can reach them at www.priv.gc.ca.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days, as required by PIPEDA.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.

Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will update the "Effective Date" at the top of this page and post the revised policy on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: